Christopher Roethel

Professional Summary

Detail-oriented IT professional with experience in customer service, technical support, and pro audio. Adept at troubleshooting, resolving tickets efficiently, and delivering quality customer service. Seeking to leverage technical skills and problem-solving abilities in a dynamic IT support role.

Certifications

CompTIA A+ Certification (2024)

Job Experience

Otto's - Server/Support

• Provided prompt and professional customer service in a fast-paced environment, handling multiple customer requests simultaneously.
• Troubleshot and resolved point-of-sale (POS) system issues, ensuring smooth operations during peak hours.
• Communicated effectively with team members and management to coordinate service and resolve issues efficiently.
• Managed transactions and handled sensitive customer information with attention to detail and accuracy.
• Delivered technical guidance to coworkers on POS system functions and basic troubleshooting steps.
• Maintained a calm and professional demeanor while resolving customer complaints and service issues.

Occupy Studio - Audio Engineer

• Worked directly with clients (8-20 weekly) in recording, mixing, and mastering sessions.
• Used specialized software to edit high-quality audio for music, podcasts, and radio.
• Maintained studio hardware & software, ensuring organization, integrity, and availability of files to maximize workflow efficiency.
• Key Contributions:
  • Created several recording templates for various session types to improve efficiency and provide maximum value to clients.
  • Wrote monthly studio newsletter to keep clients and community members updated on studio updates, events, and special offers.
  • Recorded, mixed, and mastered projects that have accumulated millions of plays on streaming platforms like Spotify and Apple Music.

Nucleus Healthcare - Technical Support Specialist

• Provided Level 1 technical support via phone & email to resolve application and user issues.
• Created and managed support tickets in Zendesk, ensuring timely resolution and proper documentation.
• Assisted with password resets, account creation, and permissions management.
• Escalated complex issues to Level 2 support while maintaining clear communication with end users.
• Delivered excellent customer service, ensuring user satisfaction with technical assistance.

Education

High School Diploma - Salesianum School (2017)